Embroidery Q&A

Final cost depends on the number of stitches in your artwork. For a free quote, email your artwork and order size to info@windsorforgeembroidery.com.

Embroidery minimums are generally12 pieces per logo. However, we make exceptions for special projects and existing customers.

We can digitize your logo using any digital image. You can send us the artwork of your logo in any computerized format such as JPG, PDF, EPS, AI. Once our clients design is digitized you own the rights to the design. There is no additional fee should you wish to take your design elsewhere.

If you already have your logo digitized, you can email it to us and avoid the setup fee. However, your logo must be in a DST format. Acceptable embroidery files include Tajima, Barudan and Melco digitized embroidery files. We recommend you include a JPEG file along with the digitized file. Impressive Image Works is not responsible for the embroidery quality of customer supplied DST files.

We try to keep in a two week turn around time, this is from the moment the garments are received, and clients have signed off on their order. Our turnaround is 7-10 business days however we are flexible with rush orders. If you have a specific deadline let us know before so we can schedule your order so we can work closely with you on the time line.

Yes, see the Madeira electronic color cards and choose the thread number. While every attempt is made to reproduce thread colors accurately, colors on your monitor or printed on paper may not precisely match actual thread colors. For precise matching please refer to the physical color card at our office.

All first time customers are required to 50% deposit at the moment the order is placed. Once order is done, balance of the payment will be due before pickup or shipping. All other orders are due upon delivery.

We can use a jpeg file however it will need to be converted Vector art is the standard format for the printing and embroidery industry. Vector art can be scaled easily. For example, a 1”x1” vector logo be expanded to a 10’x10’ logo without it becoming pixelated. Also, vector art is the only type of file that can be used in the process of digitizing for embroidery.

For the most part, we welcome you to use any fonts that you would like, but please make sure to outline them before you send us the artwork. In the event that the font you choose will not embroider well (too thin or too small), WFE will work with you to find a comparable substitute or a different solution.

We do however once we get in to look at the design it maybe to dense meaning to many stitches and makes your design look to thick. We pride ourselves on our work and while we do welcome digitized artwork we also reserve the right not to use it and of course during the Art process we will work with you on this situation. It taken client by client. In the past, we have allowed customers to send in their previously digitized files. However, these frequently present problems as these files are unable to be changed and have to be used “as is”. This means we have to forfeit any creative and quality control, which often leads to embroidery that does not meet our quality standards.

All designs and digitized embroidery files created by WFE are owned and remain the creative property of WFE whether or not the design has been charged an art set-up fee. If we converted your design to vectorized art and you paid an art fee, we will supply you that file upon request.

Order changes and cancellations are accepted until art approval if customer supplied artwork, if we must order the garments there will be a restocking fee which is determined by the vendor we order from. . Once approved, no order changes or cancellations can be accepted.